Terms and Conditons
As a small, independent photography studio, every session we book is carefully scheduled to give each client our full attention and care. When a session is canceled at short notice, it can be challenging for us to fill the time and plan our schedule. We kindly ask that you give us as much notice as possible if you need to cancel or reschedule, and we truly appreciate your understanding.
session booking and cancellation policy
The Client’s session fee or booking deposit is non-refundable and is due at the time of booking to secure the session date and time.
If the Client cancels the session, the session fee or booking deposit may be credited toward a future booking, provided the cancellation is made at least 48 hours in advance of the scheduled session. This credit must be used within twelve (12) months from the date of cancellation and may be applied to one rescheduled session within that period.
Cancellations made less than 48 hours before the scheduled session, or failure to attend the session on the day of the appointment, will result in forfeiture of the session fee or booking deposit with no credit or refund provided.
Lateness policy
We understand that delays happen, but to ensure every client receives the full experience, if you arrive more than 20 minutes late for your session, the Photographer may need to cancel the session.
Please note that any lateness will also reduce your scheduled session time, as we are unable to extend beyond the booked slot. We kindly ask all clients to plan their arrival to allow for travel and preparation.
payment and refund policy
All payments made toward photography packages, products, or digital files are non-refundable once an order is placed, as each image is professionally edited and bespoke, requiring considerable time and care to create a personalised result for every client.
This ensures we can dedicate the time, care, and attention required to deliver exceptional, personalized results.
final note
Thank you for taking the time to review our terms. They are designed to help us provide the best possible experience for every client. We truly appreciate your understanding and look forward to welcoming you to your session, where we will create beautiful, personalised images to treasure for years to come.